MyQR by Platehaus
Help for every MyQR journey.
Whether you scanned a car, own a sticker, or need account help, start with the path that matches what you are doing.
Choose your support path
Quick help
Fix the common things first.
These checks solve most activation, contact, notification, and record issues without waiting for a reply.
My activation code is not working
Enter the activation code and vehicle registration exactly as printed. Check similar characters such as 0 and O. If the sticker says it has already been claimed, email support with your vehicle registration and a photo of the sticker, but cover part of the activation code.
I cannot contact the vehicle owner
The owner controls which contact methods are available. If a call, WhatsApp, or Telegram option is not shown, that method may be disabled. Use any available option and never repeatedly contact an owner for a non-vehicle matter.
Notifications are not arriving
Sign in to MyQRContact and confirm notifications are enabled for the relevant car. Then check that notifications are allowed for MyQRContact in your phone settings. Battery-saving or Focus modes can also delay alerts.
A vehicle record will not save
Confirm you have access to the correct car and complete the required structured fields. Vehicle-record attachment uploads are disabled at launch, so do not send files through record fields or unsupported endpoints.
Account & data
Delete your MyQRContact account.
You can permanently request deletion in the mobile app or after signing in on the Platehaus website.
Sign in
Use the same email or sign-in method connected to your MyQRContact account.
Open Account settings
In the mobile app, open Account. On the website, open your Platehaus Account settings.
Choose Delete account
Review the warning, confirm the request, and follow any identity-verification step shown.
Some transaction records may be retained where required by law. The privacy policy explains what is deleted, retained, and why.
Still need help?
Tell us what happened.
Include your phone platform, device model, vehicle registration, and the step where the problem occurred. A screenshot is useful when it does not reveal private information.
support@platehaus.myKeep your account secure
Platehaus support will never ask for your password or one-time sign-in code. Do not email your full sticker activation code; cover part of it in photos.