MyQRContact Terms of Service

Public URL: https://www.platehaus.my/qr/terms-of-service
Bahasa Malaysia: https://www.platehaus.my/qr/terms-of-service?lang=ms
Privacy Policy: https://www.platehaus.my/qr/privacy-policy
Privacy Choices: https://www.platehaus.my/qr/privacy-choices
Sticker shop: https://www.myqrcontact.store
Operator: Platehaus Sdn. Bhd. (SSM: 202501045049)
Brand / Service: MyQRContact (by Platehaus)
Registered Address: CT-06-21 Subang Square Corporate Tower, Jalan SS15/4G, SS15, 47500 Subang Jaya, Selangor, Malaysia
Contact: support@platehaus.my
Effective Date: 15 August 2026
Version: v1.6

These Terms are provided in English and Bahasa Malaysia. If there is any inconsistency, the English version applies unless Malaysian law requires otherwise.

Snapshot

MyQRContact is a vehicle contact and records product. It is not an emergency, police, medical, towing, or insurance service.

App (Apple App Store and Google Play): free owner and scanner tools. The current App has no in-app purchases or checkout. Store links and purchasing availability may differ by platform and country.
Website (www.platehaus.my/qr): sticker landing, web contact, activation, and dashboard.
Sticker shop (www.myqrcontact.store): physical QR windshield stickers. A Sticker purchase may include an Activation Code and access to the connected MyQRContact service as described at checkout and in these Terms. The purchase is completed on the Sticker Store, not inside the App.

If you enable call or WhatsApp, your number may be revealed. Telegram is designed not to reveal your number to the scanner, but delivery is not guaranteed. “Lifetime access” has the limited meaning in Clause 9.

These Terms contain disclaimers, liability limits, enforcement rights, indemnity, and dispute provisions. Nothing removes a right that Malaysian law does not allow us to exclude.

1. Agreement, scope, and acceptance

1.1 These Terms govern the purchase, activation, installation, access to, scanning of, and use of MyQRContact. MyQRContact includes:

physical QR windshield stickers, cards, labels, or other QR products supplied by Platehaus or its authorized sellers, including products sold at https://www.myqrcontact.store;
one-time activation codes supplied with the QR product or by Platehaus;
MyQRContact scan and car-owner contact flows on web and mobile;
private vehicle dashboards and vehicle records;
dashboard access roles, invitations, access requests, reports, reminders, and notifications;
the MyQRContact mobile applications distributed through the Apple App Store and Google Play;
the Platehaus Telegram bot and other contact-method integrations; and
related websites, mobile web pages, applications, APIs, emails, support services, software features, and backend systems.

1.2 These Terms apply to each person who interacts with MyQRContact, including purchasers, Owners, Authorized Users, Scanners, access requesters, invited users, fleet administrators, business customers, and support users. Some clauses apply only to particular roles.

1.3 You agree to these Terms only through an action that clearly communicates agreement, such as checking a Terms checkbox, clicking an acceptance button, or completing a purchase where the Terms were clearly presented before the order. Merely being shown, viewing, or acknowledging the Privacy Policy is not agreement to these Terms and is not blanket consent to personal-data processing. Simply viewing a Sticker, scan landing page, or legal page does not by itself create an account or purchase.

1.4 If you do not agree, do not buy, activate, install, scan, contact an Owner through, request access to, or use MyQRContact.

1.5 Platehaus may require separate confirmations for important actions, including legitimate vehicle-related use, activation, direct-phone/WhatsApp disclosure, Telegram setup, dashboard access approval, access requests, and reports. Platehaus may keep evidence of Terms acceptance, notice presentation and any optional consent as distinct events, including the document version and hash, language, surface, action, timestamp, account or event ID, and proportionate request metadata, as described in the Privacy Policy.

1.6 You consent to receiving notices, confirmations, disclosures, consents, and contractual communications electronically through email, website notice, dashboard notice, support messages, Telegram bot messages, or other reasonable electronic channels. You must keep your contact details current.

2. Relationship to other Platehaus terms

2.1 These Terms apply specifically to MyQRContact. Other Platehaus terms may apply to other Platehaus products, sales channels, marketplace services, refunds, promotions, business accounts, or general platform use. Sticker checkout on https://www.myqrcontact.store may also show purchase, shipping, and refund terms at the time of order.

2.2 If there is a conflict, the following order applies:

mandatory Malaysian law and non-excludable consumer rights;
a signed written agreement with Platehaus, but only for its specific subject matter;
MyQRContact purchase, warranty, replacement, and refund terms for the physical QR product purchase;
the MyQRContact Privacy Policy for personal-data matters;
these Terms for MyQRContact service use; and
general Platehaus platform terms only where relevant and not inconsistent with these Terms.

2.3 If a court, tribunal, regulator, or applicable law treats any clause as invalid or unenforceable, the affected clause will be limited, modified, or severed to the minimum extent necessary. The rest of these Terms will continue to apply.

3. Definitions

“Platehaus”, “we”, “us”, or “our” means Platehaus Sdn. Bhd. only.

“Platehaus Parties” means Platehaus and its directors, officers, employees, affiliates, contractors, vendors, service providers, representatives, and agents.

“MyQRContact” or “Service” means the Platehaus MyQRContact product and connected software service described in these Terms, including physical Stickers, activation, scan and owner-contact flows, Dashboards, Records, notifications, mobile applications, websites, APIs, and related systems.

“App” means the MyQRContact applications distributed through the Apple App Store and Google Play.

“Website” means MyQRContact pages on platehaus.my, including /qr scan, contact, activation, and dashboard flows.

“Sticker Store” means https://www.myqrcontact.store and any authorized Platehaus checkout used to sell physical Stickers.

“Sticker” means the physical QR windshield sticker, card, label, or similar physical item supplied by Platehaus or its authorized sellers.

“Activation Code” means the one-time code that allows a vehicle registration to be activated on MyQRContact.

“Car Dashboard” or “Dashboard” means the private dashboard linked to an activated vehicle identity in MyQRContact. A vehicle identity may be addressed by a stable vehicle ID and by one or more country-scoped vehicle registrations (including legacy Malaysian number-plate IDs where applicable).

“Owner” means the account that activates a vehicle registration or is recorded by the Service as the active owner or administrator of a Dashboard.

“Authorized User” means a person given Dashboard access by an Owner, an editor, an invitation, an access approval, a fleet administrator, or Platehaus.

“Scanner” means a person who scans a Sticker or otherwise enters a vehicle registration through MyQRContact to contact an Owner or driver.

“Contact Event” means a scan, plate lookup, reason selection, contact-method selection, Telegram alert, direct-contact redirect, report, access request, or related MyQRContact interaction.

“Records” means supported structured vehicle-related dashboard entries, including road tax, insurance, service, repairs, battery, tyres, brakes, air conditioning, and mileage, plus optional notes attached to those entries.

“Consumer” means a person who deals as a consumer under applicable Malaysian consumer law.

“Business Customer” means a person or entity using MyQRContact for business, fleet, employment, commercial, professional, association, property-management, parking, or organizational purposes.

4. What MyQRContact is

4.1 MyQRContact is intended to help:

a person contact a vehicle owner, driver, or authorized vehicle contact about a vehicle-related issue; and
an Owner keep useful vehicle Records in one Dashboard.

4.2 Examples of vehicle-related contact reasons include a vehicle blocking access, an alarm sounding, lights left on, possible towing or clamping, minor vehicle contact, a parking issue, a safety concern, or another legitimate vehicle-related issue.

4.3 MyQRContact is a communication, routing, recordkeeping, and notification tool only. It does not verify the truth of any scan reason, vehicle ownership, driver identity, authority, or record unless Platehaus expressly confirms otherwise in writing.

4.4 The current App is free and has no in-app purchases or checkout. Physical Stickers are sold separately through the Sticker Store. A Sticker may include an Activation Code and access to connected service features, including contact routing, Records, reminders, and emergency-contact setup, as described at the time of purchase. Availability of store links, activation, and features may differ by platform or country to comply with app-store rules and applicable law.

5. What MyQRContact is not

5.1 MyQRContact is not:

an emergency response service;
a police, medical, rescue, towing, clamping, security, parking-enforcement, roadside-assistance, insurance, workshop, JPJ, compliance, inspection, or dispatch service;
proof that a person legally owns, controls, drives, insures, maintains, or has authority over a vehicle;
proof that any Scanner, Owner, Authorized User, requester, emergency contact, or Telegram user is who they claim to be;
a guarantee that a message will be delivered, read, noticed, acted on, or acted on safely;
a guarantee that a vehicle will avoid towing, clamping, fines, damage, theft, accident, injury, loss, or enforcement action;
legal, insurance, mechanical, roadworthiness, maintenance, JPJ, compliance, or safety advice; or
a substitute for contacting emergency services, police, building management, parking enforcement, an insurer, a workshop, or another appropriate authority.

5.2 If a situation involves danger, crime, threats, harassment, stalking, injury, fire, collision risk, attempted theft, public safety, or emergency, contact the appropriate authority first. Do not rely on MyQRContact as the only action.

6. Eligibility, accounts, and authority

6.1 You must be at least 18 years old and legally capable of entering a binding contract to buy, activate, manage, or administer a Sticker, Activation Code, Dashboard, or business/fleet account.

6.2 A person under 18 must not create an account, activate a Sticker, manage a Dashboard, approve access, or make purchases through MyQRContact. A person under 18 may use the public scan flow only with appropriate parent, guardian, school, employer, or responsible adult authority, or where reasonably necessary for a genuine vehicle-related safety or contact issue. To the extent the law limits contract formation by a minor, the rules in these Terms operate as conditions of permitted access.

6.3 You are responsible for:

providing accurate account and contact information;
keeping your login credentials secure;
maintaining access to your email, phone, Telegram account, and devices;
promptly updating incorrect or outdated information;
ensuring every Authorized User has a legitimate reason to access the Dashboard;
removing users who no longer require access;
ensuring any emergency contact or third-party contact details you add are provided with proper authority and notice; and
all actions taken through your account, unless caused by Platehaus’s proven breach of these Terms or applicable law.

6.4 We may refuse, suspend, restrict, or terminate access if we reasonably believe that an account, Sticker, Activation Code, vehicle registration, contact flow, Telegram connection, submitted content, Dashboard access, or pattern of use creates fraud, security, safety, abuse, legal, privacy, consumer, reputational, or operational risk.

6.5 Authentication options may differ by platform. Where you use Sign in with Apple and choose Hide My Email, the relay address is treated as your account email. Account deletion is described in Clause 24 and the Privacy Policy.

7. Physical Sticker terms

7.1 Placement and installation

7.1.1 You are responsible for placing the Sticker safely and legally. You must not place a Sticker where it:

blocks, reduces, or distracts the driver’s view;
interferes with vehicle controls, sensors, cameras, mirrors, tint, wipers, defoggers, airbag deployment, or visibility;
obscures, alters, covers, or interferes with the vehicle registration plate, road-tax or licence-disc display where applicable, inspection labels, toll/RFID devices, or safety markings;
violates road, vehicle, tint, insurance, lease, hire-purchase, condominium, fleet, parking, workplace, inspection, workshop, or authority rules; or
creates a safety hazard.

7.1.2 Platehaus does not guarantee that a Sticker is suitable for every windshield, vehicle surface, tint film, coating, climate condition, car-wash method, inspection rule, vehicle category, or authority requirement.

7.1.3 The Sticker is not a vehicle safety component, vehicle approval, regulatory label, JPJ or equivalent authority endorsement, e-marking, or proof of compliance.

7.2 Physical product condition

7.2.1 The physical Sticker may be affected by normal wear, weathering, fading, adhesive failure, scratching, tampering, removal, QR damage, scanning difficulty, phone-camera limitations, lighting, network unavailability, browser limitations, and third-party app issues.

7.2.2 If a Sticker is defective on delivery, the applicable purchase, refund, replacement, or warranty policy shown at the Sticker Store or checkout will apply. A physical replacement does not create a second software entitlement unless Platehaus confirms otherwise.

7.2.3 You are responsible for testing scan visibility after installation and periodically after cleaning, tint replacement, accident repair, or windshield replacement.

7.3 Tampering and unauthorized placement

7.3.1 You must not copy, clone, resell, forge, scrape, obscure, vandalize, tamper with, redirect, spoof, or misuse a Sticker, QR code, Activation Code, or MyQRContact link.

7.3.2 You must not place a MyQRContact Sticker on a vehicle, object, location, or registration that you are not authorized to use.

8. Activation Codes, registrations, disputes, and transfers

8.1 Each Activation Code is one-time use. You must enter a vehicle registration the Service accepts for the country you select (and the state, province, or subdivision where the Service requires one). The Service is built for drivers in many countries. It does not certify that a registration is valid with any transport authority.

8.2 By activating a Sticker, you represent that:

you are the vehicle owner, primary driver, fleet operator, authorized family member, employee, agent, hirer, company representative, or another person with authority to connect the registration to MyQRContact;
the country, subdivision, and registration text you enter are accurate;
you understand that Scanners and Authorized Users may rely on the entered registration;
you will promptly update or contact us about any material error, sale, transfer, loss of vehicle control, loss of authority, or dispute; and
you will not activate a registration to impersonate, harass, stalk, mislead, bait, scam, shame, threaten, monitor, or endanger another person.

8.3 Platehaus may decline activation, disable a Sticker, disable an Activation Code, suspend a Dashboard, restrict contact flows, transfer control, or require proof of authority if we reasonably believe there is a dispute, mistake, fraud, safety risk, privacy risk, consumer risk, or unauthorized activation.

8.4 Platehaus is not required to adjudicate legal vehicle ownership disputes. Where there is a credible dispute, we may freeze or disable the Dashboard and require the parties to resolve the matter through appropriate documents, platform procedures, or lawful channels.

8.5 Unless Platehaus provides a transfer tool or approves a support request, an Activation Code cannot be reused after activation and an activated vehicle cannot be freely transferred to another unrelated vehicle or account.

8.6 If you sell, dispose of, return, scrap, or lose control of the vehicle, you must remove or disable the Sticker where practical and deactivate or transfer the Dashboard through the available product tools or support channel.

9. Lifetime access and product-line continuity

9.1 If any Platehaus page, packaging, Sticker Store, promotion, checkout screen, or sales communication refers to “lifetime access”, that phrase has the meaning in this clause.

9.2 “Lifetime access” means access to MyQRContact software features for the lifetime of the MyQRContact service or product line, while Platehaus continues to operate that service and while your Sticker, account, vehicle registration, and use remain in good standing under these Terms.

9.3 “Lifetime access” does not mean:

the lifetime of any person;
the lifetime of a vehicle;
the lifetime of a number plate registration;
the lifetime of a company, phone number, Telegram account, QR code, server, database, third-party vendor, app store, domain, or technology stack;
perpetual, irrevocable, offline, unchanged, or guaranteed access;
that every current feature, dashboard field, contact method, integration, notification method, Telegram bot, design, storage limit, URL, or record type will remain unchanged; or
that the Service will continue if it becomes unlawful, unsafe, materially abused, commercially impracticable, technically infeasible, unsupported by vendors, affected by force majeure, or discontinued for legitimate business reasons.

9.4 If Platehaus decides to discontinue MyQRContact entirely, we will use reasonable efforts, where practicable, to give at least 60 days’ prior notice through the website, email, in-app notice, or another reasonable channel. During that notice period, where technically feasible and legally permitted, we will try to provide a reasonable way to export or retrieve key Dashboard Records.

9.5 We are not liable for loss of access caused by your breach, account loss, abuse, non-payment where applicable, third-party platform failure, legal requirement, security incident, emergency maintenance, vendor shutdown, force majeure, or discontinuation handled under this clause.

9.6 Nothing in this clause limits non-excludable statutory rights, consumer guarantees, or remedies that apply under Malaysian law.

10. Contact flow and safety

10.1 Contact reasons are not verified

Scanners may choose a contact reason. Platehaus does not verify that a selected reason is true, urgent, complete, safe, lawful, or made in good faith.

10.2 Owner safety duties

10.2.1 If you receive a MyQRContact alert, use your own judgment before responding, going to your vehicle, calling a number, opening a link, meeting anyone, paying money, providing documents, sharing personal information, or taking any physical action.

10.2.2 Do not go to an isolated location, meet an unknown person alone, send money, reveal sensitive information, or expose yourself to danger because of a MyQRContact alert. If the message suggests crime, threats, emergency, accident, towing, clamping, harassment, or risk to life or property, contact the appropriate authority first.

10.3 Scanner duties

If you scan a Sticker or contact an Owner, you must:

use MyQRContact only for a legitimate vehicle-related reason;
choose a truthful contact reason;
use only the contact methods made available through the Service;
not harass, threaten, stalk, shame, bait, scam, impersonate, extort, spam, or repeatedly contact the Owner;
not use MyQRContact to lure anyone to an unsafe location;
not use MyQRContact to collect personal data, identify patterns, track a driver, monitor a vehicle, or map activated plates;
not create false reports or false urgency; and
comply with all lawful instructions, warnings, rate limits, identity checks, and abuse-prevention controls.

10.4 Safety and abuse controls

10.4.1 To protect Owners, Scanners, Authorized Users, and the public, Platehaus may use product controls such as warnings, consent prompts, login requirements, rate limits, bot checks, Contact Event logs, report workflows, contact-method restrictions, Telegram confirmation steps, proof-of-authority requests, temporary contact pauses, suspicious-pattern review, account restrictions, and administrative enforcement.

10.4.2 These controls reduce risk but do not guarantee that misuse, false emergencies, harassment, stalking, scams, crime, notification failure, or unsafe physical responses will be detected or prevented. You must still use judgment and contact the appropriate authority when safety, crime, injury, property damage, towing, clamping, or emergency issues are involved.

11. Contact methods

11.1 Owners choose which contact methods to enable, subject to product requirements, safety controls, and availability. Push notifications in the App are optional and must not be required to use the rest of the App.

11.2 If you enable phone call or WhatsApp, your phone number may be used to create a direct call link or WhatsApp redirect for a Scanner. This may reveal your phone number to the Scanner and to the relevant third-party app, telecommunications network, device, browser, or provider.

11.3 If you enable Telegram, the Service may send alerts through the Platehaus Telegram bot without revealing your phone number to the Scanner through the Telegram contact flow. Telegram delivery depends on Telegram, your Telegram account, your device, notification settings, network connectivity, the bot not being blocked or muted, and other factors outside Platehaus’s control.

11.4 We may require Telegram setup steps, test alerts, and confirmation buttons so that users understand notifications must remain enabled. Even then, we do not guarantee that Telegram alerts will always notify, sound, vibrate, appear, be read, or arrive on time.

11.5 If you add an emergency contact, alternate driver, fleet contact, family contact, employee contact, or other third-party contact, you represent that you have a lawful basis, authority, or consent to do so and that the person has been informed that their details may be used for MyQRContact contact and safety purposes.

11.6 We may add, remove, restrict, or change contact methods for safety, abuse prevention, legal compliance, third-party dependency, product, or operational reasons.

12. Dashboard Records and reminders

12.1 The Dashboard lets Owners and Authorized Users store vehicle-related Records. Records are for personal convenience and may not be complete, current, verified, official, or suitable for legal, insurance, resale, maintenance, safety, transport-authority, warranty, or roadworthiness purposes.

12.2 You are responsible for:

the accuracy of Records you enter;
avoiding unnecessary personal, financial, sensitive, or third-party data in records and notes;
checking warranty, service, insurance, road tax, safety, and maintenance details with the official provider or a qualified professional;
setting, checking, and acting on reminders; and
ensuring Dashboard access is given only to appropriate people.

12.3 Platehaus does not verify Dashboard Records unless we expressly say otherwise in writing. A Record, reminder, dashboard label, or generated display does not certify that a vehicle is safe, legal, insured, maintained, roadworthy, or compliant.

12.4 Optional loan or insurance fields (for example the last four digits of a loan account number or an insurance premium) are your records for reminders. MyQRContact does not store the full loan account number. These records are not a payment, credit, or insurance product.

12.5 Vehicle-record attachment uploads are not available at launch. You must not attempt to transmit files through record fields, unsupported endpoints, or other technical workarounds.

12.6 The standalone General Note record type is not available at launch. Optional notes may still be entered within supported structured vehicle Records, subject to these Terms.

13. Dashboard access, invitations, and requests

13.1 Owners and permitted Authorized Users may invite others or approve Dashboard access requests. Roles may include owner, editor, viewer, fleet administrator, or other product roles.

13.2 You are responsible for deciding who should have access and which role they should have. Depending on the product configuration, editors may be able to add, edit, remove, or invite access. Viewers may be able to see Records, Contact Events, reports, access lists, related Dashboard data, and — for website contact events — approximate city, region, or country. The App does not collect or show IP-derived location.

13.3 Do not invite someone unless they have a legitimate reason to access the Dashboard. Do not approve access requests unless you recognize the requester and understand what they will be able to see.

13.4 Platehaus may remove, restrict, suspend, or change access if needed for safety, abuse prevention, compliance, support, security, privacy, product operation, or dispute handling.

14. User content

14.1 You retain ownership of content you submit, including Dashboard Records, notes, reports, contact reasons, access requests, and support messages.

14.2 You give Platehaus a worldwide, non-exclusive, royalty-free license to host, store, copy, process, display, transmit, secure, back up, and use your content as needed to provide, protect, support, enforce, or comply with legal obligations relating to the Service. We do not use App-collected content for advertising.

14.3 You must not submit content that:

is false, misleading, unlawful, defamatory, threatening, harassing, abusive, obscene, or invasive of privacy;
infringes another person’s rights;
includes another person’s personal data without a proper reason and authority;
includes unnecessary identity-document contents, payment credentials, passwords, medical data, biometric data, or other sensitive information;
exposes a vehicle owner, driver, family member, child, employee, or third party to harassment, stalking, scams, or physical risk; or
violates these Terms or applicable law.

14.4 We may scan, restrict, remove, refuse, preserve, or disclose content if reasonably required for security, moderation, legal compliance, service operation, dispute handling, abuse investigation, or safety. MyQRContact is not a public social feed. Vehicle Records are visible only to authorized Dashboard users.

15. Privacy and personal data

15.1 We process personal data under the MyQRContact Privacy Policy, which is incorporated into these Terms.

15.2 The App and the Website collect data differently. The App does not collect GPS or IP-derived location. Approximate city, region, or country from network headers may be stored for website contact events. Details, including named processors, deletion, and App Store / Play disclosures, are in the Privacy Policy.

15.3 You must not submit another person’s personal data unless you have a lawful basis, authority, consent, or legitimate reason to do so.

15.4 If you are a Business Customer or you enter, disclose, or control other people’s personal data through MyQRContact, you are responsible for ensuring that your own collection, disclosure, use, and access approval for that personal data complies with applicable law, employment obligations, fleet policies, customer notices, and required authorizations.

16. Prohibited use

16.1 You must not:

use MyQRContact for stalking, harassment, surveillance, doxxing, blackmail, threats, scams, baiting, impersonation, unlawful debt collection, or criminal activity;
repeatedly scan or contact a registration without a legitimate vehicle-related reason;
scrape, enumerate, bulk-query, automate, reverse engineer, bypass limits, or map activated plates;
attempt to identify Owners, Scanners, Telegram users, Authorized Users, drivers, households, employees, or vehicle patterns beyond what the Service intentionally provides;
interfere with the Service, API, dashboard, database, bot, security controls, rate limits, or access controls;
submit false reports, false contact reasons, false ownership claims, or false access requests;
sell, rent, sublicense, or commercially exploit MyQRContact without authorization;
use the Service for regulated emergency, towing, clamping, security, enforcement, insurance, investigation, employee-monitoring, private-investigation, or fleet-monitoring activity without our written agreement; or
violate any applicable law, third-party terms, or rights.

16.2 You must not use MyQRContact in a way that causes Platehaus to breach law, third-party terms, platform rules, payment-provider rules, telecommunications rules, or data-protection obligations.

17. Reports, moderation, preservation, and enforcement

17.1 Owners and Authorized Users may report suspicious Contact Events from the App or Website. Anyone may email support@platehaus.my. We review reports, Contact Events, metadata, Dashboard access history, Telegram delivery data, submitted content, and support communications as needed to investigate abuse or enforce these Terms.

17.2 We may take reasonable enforcement actions, including:

warning a user;
disabling a contact method;
disconnecting Telegram;
requiring re-verification or proof of authority;
restricting scans, contact events, Dashboard access, invitations, Record submissions, or account actions;
removing content;
disabling a Sticker, Activation Code, Dashboard, or account;
preserving evidence;
notifying affected users;
cooperating with law enforcement, regulators, courts, insurers, building managers, parking operators, towing operators, or safety authorities where lawful and appropriate; and
refusing support for unlawful or unsafe conduct.

17.3 We are not required to monitor every scan, message, Contact Event, Record, or user action. We provide a way to report suspected abuse, review reports within a reasonable time, use proportionate filtering where feasible, and may restrict or remove abusive users or content.

17.4 You acknowledge that abuse logs, consent records, reports, support records, and security records may be preserved for legal, safety, security, evidence, dispute, or compliance reasons even after account closure or deletion requests, subject to the Privacy Policy and applicable law.

18. Third-party services

18.1 MyQRContact depends on service providers such as hosting, database, authentication, email, and push delivery, and on independent services you choose to open (phone networks, WhatsApp, Telegram, browsers, operating systems, cameras, payment and logistics providers). Named processors are listed in the Privacy Policy. The App does not include advertising or analytics SDKs.

18.2 Processors that handle personal data on our behalf must protect it as stated in the Privacy Policy. Independent apps you open (Phone, WhatsApp, Telegram, App Store, Play Store) have their own terms. We do not control their availability, delivery, notifications, policies, outages, or security incidents, except to the extent applicable law says otherwise.

18.3 Your use of WhatsApp, Telegram, phone calls, email, browsers, app stores, payment services, maps, and telecommunications services may create separate legal and privacy relationships between you and those third parties.

19. Fees, purchases, refunds, replacements, and taxes

19.1 The current App is free and contains no in-app purchases or checkout. Prices, taxes, delivery fees, cancellation rights, refund eligibility, replacement eligibility, warranty handling, and purchase disputes for the physical Sticker and its included service access are governed by the purchase terms, checkout page, order confirmation, refund policy, or other sales terms shown on the Sticker Store or agreed at the time of purchase. Core features described as included with a Sticker are not a recurring subscription unless the purchase page clearly states otherwise before you order.

19.2 Subject to any cancellation or return right stated at purchase and any right required by law, the following circumstances do not by themselves entitle you to a refund:

failure to install the Sticker correctly;
entering the wrong registration;
losing access to your account, phone, Telegram, email, or vehicle;
disabling contact methods;
lack of scans or contacts;
third-party notification failure;
changes to features, designs, integrations, or limits; or
service discontinuation handled under Clause 9.

19.3 You are responsible for any taxes, mobile data charges, SMS/call charges, WhatsApp/Telegram charges, bank charges, device costs, or third-party costs arising from your use.

19.4 Nothing in these Terms excludes refund, repair, replacement, damages, or other remedies that cannot be excluded under Malaysian law.

20. Service availability, changes, and beta features

20.1 We may modify, suspend, remove, replace, limit, or discontinue any feature, contact method, Dashboard field, record type, integration, bot, URL, design, or software component for operational, legal, safety, security, commercial, vendor, product, or technical reasons.

20.2 Where a change materially affects active users, we will use reasonable efforts to provide notice through the website, email, in-app notice, or another reasonable channel, unless immediate action is needed for safety, security, legal, or operational reasons.

20.3 We will use reasonable efforts to keep the Service available, but we do not guarantee uninterrupted, error-free, secure, or real-time operation.

20.4 Some features may be experimental, beta, pilot, limited-release, or preview features. Such features may be changed, suspended, or removed with shorter notice, unless mandatory law requires otherwise.

21. Disclaimers

21.1 Nothing in these Terms excludes or limits any warranty, guarantee, right, or remedy that cannot be excluded or limited under applicable law.

21.2 To the maximum extent permitted by law, MyQRContact is provided “as is” and “as available”.

21.3 Platehaus disclaims warranties, representations, and guarantees not expressly stated in these Terms, including warranties of availability, accuracy, fitness for a particular purpose, merchantability, non-infringement, delivery of alerts, effectiveness of notifications, effectiveness of QR scanning, safety of in-person responses, and prevention of harassment, scams, crime, injury, loss, towing, clamping, fines, or vehicle damage.

21.4 We do not guarantee that:

a Scanner’s reason is truthful;
an Owner will respond;
Telegram, WhatsApp, phone calls, email, or browser links will work;
Contact Events will prevent towing, clamping, theft, accident, fines, damage, injury, harassment, scams, or loss;
a Dashboard Record is accurate or complete;
a reminder will be delivered or noticed;
a person using a plate, account, phone, or Telegram account is authorized; or
the Service will detect or prevent misuse.

22. Limitation of liability

22.1 Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by Platehaus’s proven negligence, non-excludable consumer guarantees, or any liability that cannot be excluded or limited under applicable law.

22.2 To the maximum extent permitted by law, Platehaus Parties will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or economic loss, including loss of profit, revenue, goodwill, data, opportunity, use, business, vehicle value, insurance position, or reputation.

22.3 To the maximum extent permitted by law, Platehaus Parties are not liable for harm, loss, claim, or damage arising from:

harassment, stalking, threats, scams, baiting, impersonation, theft, assault, vandalism, accident, towing, clamping, fines, enforcement action, or criminal conduct by any user or third party;
your decision to meet, call, message, pay, disclose information, approach a vehicle, or respond to an alert;
inaccurate registration entry, incorrect activation, unauthorized activation, or transfer of vehicle ownership;
Dashboard Records, reminders, or access decisions;
Telegram, WhatsApp, phone, email, network, device, browser, QR scanner, camera, or third-party failure;
Sticker placement, visibility, adhesive performance, vehicle-surface damage, tint damage, or scanning difficulty;
service suspension, restriction, modification, or discontinuation under these Terms; or
unauthorized access caused by your failure to protect your account, device, email, phone, Telegram, or credentials.

22.4 To the maximum extent permitted by law, Platehaus’s total aggregate liability arising out of or relating to MyQRContact is limited to the amount you paid Platehaus for the relevant Sticker in the twelve (12) months before the claim arose. If you paid nothing for the software (including use of the free App), that cap is MYR 100.

22.5 The cap in Clause 22.4 does not limit any refund, replacement, statutory remedy, consumer remedy, or liability that Malaysian law does not allow us to exclude or limit.

22.6 For Business Customers, the liability limits and disclaimers apply to the maximum extent permitted by law. For Consumers, each limitation applies only to the extent it is fair, reasonable, clearly brought to the Consumer’s attention, and permitted under Malaysian law.

23. Indemnity

23.1 To the maximum extent permitted by law, you agree to indemnify and hold harmless Platehaus Parties from claims, losses, damages, liabilities, penalties, fines, costs, and reasonable legal fees arising from or relating to:

your breach of these Terms;
your misuse of a Sticker, Activation Code, Dashboard, contact flow, Telegram bot, Records, invitations, access requests, or reports;
your unlawful, unsafe, abusive, misleading, harassing, stalking, scam, baiting, or criminal conduct;
your incorrect or unauthorized activation of a vehicle registration;
your decision to share phone numbers, Telegram details, Records, documents, emergency contact details, or access with others;
content or personal data you submit;
your violation of third-party rights or laws; or
any claim by an Owner, Scanner, Authorized User, vehicle owner, driver, family member, passenger, third party, authority, insurer, building manager, parking operator, towing operator, or enforcement body arising from your act, omission, breach, content, or misuse.

23.2 This indemnity applies only to the extent the claim is caused by your act, omission, breach, content, or misuse. It does not require you to indemnify Platehaus for Platehaus’s own fraud, wilful misconduct, gross negligence, or liability that cannot lawfully be shifted to you.

23.3 For Consumers, this indemnity applies only to the extent permitted by Malaysian law and only where it is fair and proportionate to your responsibility for the claim.

24. Termination, deactivation, deletion, and export

24.1 You may stop using MyQRContact at any time. You may request deletion, export, transfer, or deactivation through available product tools or support, subject to identity verification, technical feasibility, legal requirements, fraud prevention, safety, retention rules, and third-party limitations.

24.2 How to delete your account: sign in, then in the App open Account → Delete account, or on the Website open Platehaus Account settings. Steps are also at https://www.platehaus.my/qr/privacy-choices and https://www.platehaus.my/qr/support#account-deletion. Email support@platehaus.my if you cannot complete the in-product flow (including some Sign in with Apple Hide My Email accounts).

24.3 We may suspend or terminate your access immediately if we reasonably believe you breached these Terms, created risk, misused the Service, violated law, or compromised safety, security, privacy, or trust.

24.4 Termination does not automatically delete Records, logs, reports, Contact Events, invoices, support records, or evidence that we need to retain for legal, security, abuse-prevention, dispute, tax, accounting, or operational reasons.

24.5 Where technically feasible and legally permitted, we may provide export tools or support-assisted export for key Dashboard Records. We are not required to provide export of system logs, security records, privileged support notes, proprietary metadata, or data relating to other users where disclosure would affect privacy, confidentiality, safety, or legal rights.

25. Changes to these Terms

25.1 We may update these Terms from time to time.

25.2 If a change materially affects your rights or obligations, we will use reasonable efforts to notify you by website notice, email, in-app notice, consent prompt, or another reasonable method.

25.3 If you continue using the Service after the updated Terms take effect, the updated Terms will apply to future use only to the extent permitted by law and the notice given. We request fresh affirmative acceptance where required by law or where a material contractual change cannot fairly be made by notice alone. An updated Privacy Policy is a notice and does not by itself create Terms acceptance or consent.

25.4 We may require re-acceptance for changes involving direct contact disclosure, paid services, data practices, liability terms, lifetime-access interpretation, or material safety rules.

25.5 An update will not retroactively remove a refund, warranty, remedy, or other accrued right that applicable law or the terms shown when you purchased do not allow us to remove.

26. Notices and electronic communications

26.1 We may contact you through email, dashboard notices, website notices, support messages, Telegram bot messages, or other reasonable electronic channels.

26.2 You are responsible for ensuring that email, Telegram, phone, browser, and device notification settings allow you to receive important MyQRContact communications.

26.3 A notice sent to the latest contact details in your account will be treated as received unless mandatory law requires another rule.

27. Assignment and business changes

27.1 You may not assign, transfer, or delegate your rights or obligations under these Terms without Platehaus’s written approval, except through product tools that we make available.

27.2 Platehaus may assign or transfer these Terms, the Service, or relevant rights and obligations to an affiliate, successor, acquirer, purchaser, or operator of the MyQRContact business, subject to applicable law and appropriate continuity protections for Consumers and personal data.

28. Severability, waiver, entire agreement, and survival

28.1 If any part of these Terms is found invalid or unenforceable, the remainder will continue to apply.

28.2 Our failure to enforce a clause is not a waiver of our right to enforce it later.

28.3 These Terms, the Privacy Policy, and applicable purchase terms form the agreement between you and Platehaus for MyQRContact.

28.4 Clauses intended to survive termination will survive, including clauses on ownership, user content license, privacy, records, reports, enforcement, disclaimers, liability limits, indemnity, dispute resolution, governing law, licensed-application terms, and retention.

29. Governing law and disputes

29.1 These Terms are governed by the laws of Malaysia.

29.2 Before filing a claim, you agree to contact support@platehaus.my and allow us a reasonable opportunity to investigate and respond, unless urgent legal relief is needed.

29.3 Subject to non-excludable consumer rights, disputes are subject to the courts of Malaysia. Nothing in these Terms prevents a Consumer from using the Tribunal for Consumer Claims or another forum where applicable law gives a non-waivable right to do so. If you live outside Malaysia, you retain any mandatory consumer protection or local-court rights that the law of your country does not allow these Terms to exclude.

29.4 Nothing in these Terms prevents Platehaus from seeking urgent injunctive, protective, preservation, or equitable relief for abuse, security incidents, intellectual property misuse, data misuse, unauthorized access, or safety risks.

29.5 Clause 32 (Licensed Application) does not change Malaysian governing law as between you and Platehaus. It records additional terms relevant to distribution through Apple App Store and Google Play.

30. Contact

For support, legal notices, safety reports, privacy requests, or abuse reports:

Email: support@platehaus.my
Support: https://www.platehaus.my/qr/support
Privacy Choices: https://www.platehaus.my/qr/privacy-choices
Sticker Store: https://www.myqrcontact.store
Operator: Platehaus Sdn. Bhd. (SSM: 202501045049)
Registered Address: CT-06-21 Subang Square Corporate Tower, Jalan SS15/4G, SS15, 47500 Subang Jaya, Selangor, Malaysia

31. Third-party trademarks

31.1 MyQRContact is an independent Platehaus product. It is not affiliated with, endorsed by, sponsored by, or partnered with WhatsApp, Meta Platforms, Inc., Telegram, or Telegram FZ-LLC.

31.2 WhatsApp and the WhatsApp logo are trademarks of Meta Platforms, Inc. Telegram and the Telegram logo are trademarks of Telegram FZ-LLC. We may display official WhatsApp and Telegram brand assets solely to identify optional contact or alert channels, in accordance with those parties’ brand guidelines or press terms. Assets are used unmodified and are not used as the MyQRContact app icon or product name.

31.3 Enabling WhatsApp or Telegram contact creates a handoff to those third-party services under their own terms. MyQRContact does not host WhatsApp or Telegram conversations inside the App.

31.4 Apple, App Store, and their logos are trademarks of Apple Inc. Google Play and related marks are trademarks of Google LLC. Use of those marks is solely to identify distribution channels.

32. Licensed Application (App Store and Google Play)

This clause applies to the App and supplements the applicable app-store terms. For an App Store download, Apple’s Standard Licensed Application End User License Agreement applies unless Platehaus provides a custom licence agreement through App Store Connect.

32.1 The App is licensed, not sold. Platehaus grants you a personal, non-exclusive, non-transferable, revocable licence to use the App on devices you own or control, as permitted by Apple’s Usage Rules or Google Play’s terms. You may not rent, lease, lend, sell, redistribute, or sublicense the App. If you sell a device, remove the App first.

32.2 You may not copy (except as this licence allows), reverse-engineer, disassemble, attempt to derive source code from, modify, or create derivative works of the App, except to the extent applicable law prohibits that restriction or an open-source licence included with the App permits it.

32.3 Platehaus, not Apple, is responsible for the App and for any maintenance and support. Apple has no obligation to provide maintenance or support. If the App fails to conform to an applicable warranty that cannot be disclaimed, you may notify Apple and Apple may refund the App Store purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation. Platehaus, not Apple, is responsible for product claims, intellectual-property claims, and any claim that the App fails to conform to legal or regulatory requirements, including consumer-protection and privacy claims, to the extent the law assigns those to the developer.

32.4 You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.

32.5 You may not use or export the App except as authorized by the laws of Malaysia, the United States, and the jurisdiction in which you obtained it.

32.6 Apple and Apple’s subsidiaries are third-party beneficiaries of this Licensed Application clause. Upon your acceptance, Apple has the right (and will be deemed to have accepted the right) to enforce this clause against you as a third-party beneficiary. Google is not a party to these Terms except as Google Play policies require for distribution.

32.7 In a conflict between this Clause 32 and an applicable app-store licence or mandatory platform term, that licence or term controls to the extent of the conflict. Nothing in this clause removes a non-excludable consumer right.

End of Terms