For answers to common questions about Platehaus, number plate buying & selling, and more.
Browsing & Selection
How do I search for a number plate on Platehaus?
How do I find specific genres of number plates from using the search bar?
There are many categories and types of number plates to choose from. From unique patterns, word look-alikes, to special number plate. For example:
- Lists with custom styling
- Buttons and interactive elements
- Images and media
💡 Tip:
Use Tailwind classes for styling!
Buying
How do you verify that a seller truly owns the number plate?
We require proof of control (ownership) before an order is processed for fulfillment. Depending on the number plate's registrationstatus, sellers must provide one or more of the following for verification:
- JPJ retention certificate (if retained)
- VOC (if currently assigned)
- JPJ assignment slip/approval (if newly assigned)
Sellers also perform name/ID checks and cross‑check order particulars prior to initiating JPJ transfer.
What proof do I receive after transfer?
After a successful transfer at JPJ, you will receive official evidence of ownership/control, which may include:
- JPJ receipt/record of transfer
- Updated JPJ registration reflecting your details (if assigned)
- Retention certificate in your name (if retained)
- Assignment slip confirming assignment to your vehicle (if applicable)
We also issue the relevant billing documents (invoice/receipt) for your records.
What if the seller changes their mind?
We treat this as a seller default. If a seller refuses to proceed after committing, we will cancel the transaction and refund you in full. However, Platehaus and its dealers take Customer Success seriously. All registered dealers on Platehaus are vetted to meet our standards and expectations.
Payments
What payment methods do you accept?
We accept online banking via DuitNow and RENTAS for high-value purchases starting at RM50,001!
Accepted Payment Methods:
DuitNow Transfer - Accepted for amounts up to RM50,000- RENTAS - Accepted for amounts starting from RM50,001
DuitNow QR Coming Soon!
We are currently undergoing a review process to ensure safe and secure implementation of DuitNow QR payment method for high-value purchases.
How long does it take to process my payment?
We will process your payment within 1 business day. Payment verification is typically completed within a few hours during regular processing times.
Once your payment is successful, you will receive a confirmation email alongside the billing documents.
What if my payment is flagged or delayed by the bank?
In the unlikely event that your bank has flagged or delayed your transaction, you will need to contact your bank to inform them about your number plate purchase and the order particulars.
In every checkout, we automatically generate and issue a Pro-Forma Invoice to your name.
This is a "pre-payment invoice" that outlines the order particulars, price, and other details of your purchase.
You may provide a copy of this Pro-Forma Invoice to your bank to verify your transaction, if needed.
Number Plate Transfer/Handover
What are the legal ways to move a seller’s number into my name?
You have two typical, JPJ-compliant paths:
- Buy the seller’s vehicle together with the number and complete a Tukar Hak Milik (ownership transfer) at JPJ (biometric thumbprint, etc.). This is the cleanest route for cross-owner deals.
- Same-owner interchange first, then sell the vehicle. If the seller wants to take their current car out of the equation, they may interchange the number from that “old vehicle” to another (a donor/new vehicle) under their own name; after that, they sell that vehicle—with the number—to you via tukar hak milik. (Interchange requires the old vehicle to pass PUSPAKOM; see below.)
Source: Road Transport Department (JPJ)
Can I buy a number directly from a private seller without buying their car?
Not as a “number-only” transfer. JPJ’s Pemindahan Nombor Pendaftaran procedure only allows moving a number between two vehicles that are under the same owner. There’s no direct cross-owner transfer of a number by itself. The lawful way to change ownership of a number is to transfer the vehicle carrying that number to the new owner (normal tukar hak milik).
What inspections are required (B2 vs B5), and who needs them?
- For interchange (same owner): JPJ explicitly requires a PUSPAKOM inspection (B2 or B5) on the old vehicle that is giving up the number. The “new/unregistered” vehicle usually doesn’t need PUSPAKOM unless it’s imported/OKU.
- For ownership transfer (buying the vehicle with the number): the vehicle needs a PUSPAKOM B5 (Tukar Milik) inspection before JPJ can process the transfer.
PUSPAKOM — Pemeriksaan Tukar Milik (B5)
Note: On marketplaces, the seller typically pays for the inspection on the vehicle they’re moving/selling; this is a platform policy, not a JPJ rule.
Where can I read the official checklists and forms?
- JPJ: Prosedur Pemindahan Nombor Pendaftaran (official checklist; includes K1/K1E/K1A links).
- PUSPAKOM: Pemeriksaan Tukar Milik (B5) overview.
- JPJ: Panduan Tukar Hakmilik (THM) Secara Sukarela (biometric, attendance, general docs).
Payments — DuitNow
DuitNow Transfer: Can I use a 3rd party bank account to pay for me?
Strictly No. We prohibit the use of 3rd party bank accounts to make the payment for you. This is to prevent fraud. We will refund the amount back to the sending bank account and may terminate your account if you persist in doing so. This is standard industry procedure for AML.
DuitNow Transfer: How long does it take for payment to be processed?
DuitNow transfers are typically processed near-realtime (seconds). Payment verification and crediting to your account may take a few hours during regular processing times, or up to a day during peak periods.
DuitNow Transfer: How do I find the reference number in my banking app?
The Reference Number field is usually labeled as Reference or Payment Reference in your banking app. Make sure to copy and paste the exact reference code shown during checkout to ensure your payment is processed correctly.
DuitNow Transfer: What happens if I entered the wrong reference number?
If you entered an incorrect reference number, your payment will not be automatically matched to your order. We may contact you via your email or phone number. To ensure smooth fulfillment, contact our Customer Success team at support@platehaus.my with your Number Plate and payment proof so we can manually validate your payment.
DuitNow Transfer: What happens if I transferred the wrong amount?
If you underpaid, we will refund the full amount to the sending bank account and cancel the order. You must checkout & pay again to proceed. If you overpaid, we will issue a credit note for the excess amount and refund the excess within 3 business days to the sending bank account. Ensure it is the exact amount that you are paying for. For assistance, contact support@platehaus.my.
Payments — RENTAS
RENTAS: Do I need to bring anything to the bank?
Yes, bring a printed copy of the Pro-forma Invoice (issued at checkout) and your physical NRIC. This contains all necessary payment details including bank account number, reference number, and the amount to be paid.
RENTAS: What happens after I make the payment at the bank?
Keep your payment receipt. Our system will verify the payment within 1-2 business days. You will receive a confirmation email once your payment has been processed and your order status is updated.
RENTAS: Why does it take longer than online transfers?
RENTAS is an interbank transfer system that requires manual processing at the bank counter. After initiation, it goes through bank clearing and verification processes, which typically take 1-2 business days.