platehaus.my Privacy Policy (v1)

Effective date: 14 Dec 2025

Version: v1.6 • Last Updated: 14 Dec 2025

Who we are / Data Controller: Platehaus Sdn. Bhd. (SSM: 202501045049) operating platehaus.my

Contact (privacy): support@platehaus.my

Registered Address:

CT-06-21 Subang Square Corporate Tower,
Jalan SS15/4G, SS15
47500 Subang Jaya
Selangor

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you use platehaus.my. We follow Malaysia’s Personal Data Protection Act 2010 (PDPA) principles: General; Notice & Choice; Disclosure; Security; Retention; Data Integrity; Access.

This Policy forms part of our Personal Data Protection (PDP) Notice. We present it at or before the time we collect your data, and again before any new purpose or new third-party disclosure. When we update it, we'll notify you in-app.

Bahasa Malaysia: A Bahasa Malaysia (BM) version will be provided. If there is any inconsistency, the English version controls.

1) Scope

All websites, apps, APIs, and services under platehaus.my.
All users: buyers, sellers, and affiliate partners.
Data we collect directly, from your device/browser, and from providers (e.g., email, analytics, hosting/CDNs).

2) What we collect, why, and how long we keep it

Category / Data	Required?	Main purposes	Retention
All users
Profile picture	Optional	Personalisation; shown on profile	Until you delete (subject to brief cache/backup cycles)
Full name	Required	Accounts, orders, anti-fraud, records	Only if you place an order → keep 7 years from completion; otherwise while account is active or until deletion
Email	Required	Login, notifications, orders, anti-fraud	Same as full name
Phone number	Optional	Order coordination, support, anti-fraud	Same as full name
Residential state/city	Required	Localisation, dealings, anti-fraud	Same as full name
Nationality	Required	Operate marketplace, anti-fraud	Same as full name
Business Accounts
SSM ID / company reg. no.	Required	Compliance, invoicing, records	7 years from transaction completion
Disputes / on request
KYC docs (IC/passport, proof of address)	On request	Identity verification, anti-fraud, dispute handling, legal compliance	For duration of the investigation/dispute + 7 years (or longer if required by law)
JPJ-related docs	On request	Establish ownership/transfer; resolve disputes	Same as above
Screenshots / evidence	On request	Fact-finding; dispute resolution	Same as above
Sellers (listing & transfer support)
JPJ ownership document	Optional	Ownership proof; Verified badge	Only if listing proceeds to sale; otherwise removed. If retained → 7 years
Transfer documents	Optional	Anti-fraud; document successful transfer	If provided for a sale → 7 years

Verified badge: If you upload ownership/transfer docs, we may show a Verified badge after surface-level checks. The badge is informational only (based on seller-submitted documents at that time) and not a warranty by platehaus.my. We may revoke it if issues arise.

3) How we use your data

Operate the marketplace: accounts, listings, chats, orders, payouts, and affiliate attribution (last-click).
Payments & anti-fraud: manage manual online banking transfers (DuitNow Transfer, DuitNow QR, RENTAS); verify payment reference codes; detect/prevent fraud, abuse, and fee-avoidance.
Support & disputes: investigate issues, propose resolutions, and keep immutable logs (listing IDs, timestamps, referral/attribution records, messaging metadata).
Compliance & records: tax/accounting, AML/CFT screening (when warranted), regulator requests.
Improvement & analytics: product measurement (e.g., Google Analytics, Vercel Analytics), performance/security monitoring.
Communications: transactional emails and optional marketing (you can opt out any time).

We do not sell your personal data.

4) Who we share with (processors & partners) — REPLACE your entire Section 4 with this

Processors we use today (named): These service providers process personal data on our instructions to help deliver the service. We limit what we share to what’s necessary for each purpose.

Provider (role)	What they do	Typical data they process	Primary processing locations*	Contractual safeguards
Cloudflare (DNS/CDN/WAF/Turnstile)	Serve content, protect against abuse	IP address, request headers, device/traffic logs; Turnstile response	Global edge network	Customer DPA; security & confidentiality obligations
Vercel (hosting & edge runtime)	Host app, run edge functions, web analytics	Request/response logs, app telemetry, page views, visitor data, minimal user metadata needed to serve requests	Singapore (primary), plus global edge	DPA incorporated in service terms
Supabase (database/auth/storage/realtime)**	Store account/marketplace data, auth, file storage	Account/profile data, order records, chat metadata, files you upload	Singapore (primary project region)	Signed DPA (via Supabase dashboard)
Twilio SendGrid (email delivery)	Send transactional/service email	Email address; message metadata; message content/templates you receive	Global email infrastructure	DPA incorporated in service terms
Google Analytics (product analytics)	Measure product usage	Pseudonymous IDs, event data, IP/address info per your GA settings	Per GA property settings	Platform terms incl. data protection addendum
Google Cloud Document AI (OCR—feature-dependent)	Extract text from images/docs you submit	Images/PDFs you intentionally upload for OCR; extracted text	Google Cloud regions	Google Cloud Data Processing Addendum
OpenAI API (AI inference—feature-dependent)	Process text you send to specific AI-assisted features	Only the text you choose to send to those features	Provider regions (service infrastructure)	Service agreement + data processing terms

Locations: Indicated regions reflect our current configurations and providers’ public documentation; CDNs/email systems may transit/cache data globally. See Section 5 on cross-border transfers.

Other necessary disclosures. We may also disclose personal data to banks/payment operators, auditors/advisors, insurers, regulators/courts, law enforcement, to protect users/our rights, or as part of a merger/acquisition (with continuity of protections).

Sub-processor changes

We keep this list up to date. If we add or replace a processor in a way that materially affects how your data is processed, we’ll give at least 14 days’ notice via this page and/or an in-site notice. The Effective date at the top reflects the latest update.

5) International transfers (Cross-Border Transfer Basis)

Some processing occurs outside Malaysia (e.g., Singapore and global locations used by our providers and their sub‑processors, including transient caching at the network edge). When we transfer personal data outside Malaysia, we do so only under bases permitted by the Personal Data Protection Act 2010 (PDPA) Section 129 and applicable regulations, and we take steps to ensure a level of protection that is comparable to the PDPA.

Transfer bases we may rely on include:

Contractual safeguards with recipients (including onward‑transfer restrictions, security, confidentiality, and deletion/return obligations);
Reasonable precautions and due diligence to ensure PDPA‑comparable protection by the recipient;
Transfer to a prescribed country/territory (when a whitelist is designated by regulation);
Necessity to perform a contract with you, or to take pre‑contract steps at your request;
Necessity to conclude or perform a contract in your interest between us and a third party (e.g., logistics, payments);
Establishment, exercise or defence of legal claims or obtaining legal advice;
Protection of vital interests;
Substantial public interest or where required by law, regulator, or court; and/or
Your consent, where appropriate.

Additional information:

Primary processing regions for core providers today include Singapore (database/hosting) and global network edges (CDN, email). See Section 4.
We limit transfers to what is necessary, apply encryption in transit, and require recipients to implement appropriate technical and organisational measures.
You may request a summary of key contractual safeguards (with commercially sensitive terms redacted) by contacting support@platehaus.my.

Where are processors located? See Section 4 (table) for current providers and typical processing locations. We minimise cross-border transfers and apply safeguards as described above.

6) Cookies & analytics (incl. Affiliate attribution)

We use cookies and similar technologies to keep you logged in, remember preferences, measure site usage, and attribute affiliate referrals. Attribution model: last-click. Default cookie window: 30 days (as shown in your dashboard). We may change the window with in-site notice. Analytics retention: event-level analytics typically 14 months (or the closest available setting). You can control non-essential cookies in your browser or (when available) our cookie settings.

We currently use Google Analytics and Vercel Analytics as named in Section 4. Both services collect anonymized page view and visitor data to help us understand how users interact with our site.

7) Security (shared-responsibility with our providers)

We apply administrative, technical and physical safeguards across our stack; providers secure the infrastructure and offer features we configure and monitor.

Application & data layer (Supabase/Postgres)

Encryption: TLS in transit; encryption at rest (e.g., AES-256 where supported).
Fine-grained access: Row Level Security (RLS) policies for per-user access on PII/transaction tables.
Backups & recovery: automatic daily backups; point-in-time recovery where applicable.

Edge & hosting (Vercel)

Managed edge platform with DDoS mitigation and network hardening; SOC 2 / ISO certifications.

Network perimeter (Cloudflare)

TLS/HSTS; WAF (XSS/SQLi/RCE rulesets) and always-on DDoS protection.

Operational controls (our commitments)

Breach response: If a personal-data breach likely risks harm, we’ll assess promptly and notify affected users and/or regulators where required.
Payment security: We do not collect or store card data. Payments are made via manual online banking transfers directly from Buyers' bank accounts to our collection account.

8) Sensitive data policy

We do not intentionally collect sensitive personal data (e.g., health information, religion, biometric templates). Please do not upload such data. If provided inadvertently, we will delete or restrict it where feasible and appropriate.

9) Your choices & rights

Access & correction: Use Account Settings or email support@platehaus.my. We verify identity and aim to respond within 14 days. We may refuse where permitted by law and will explain why.
Marketing opt-out / cessation: Click Unsubscribe in emails or adjust settings. You may issue a marketing cessation request to support@platehaus.my at any time.
Deletion: You can delete optional data (e.g., profile picture). We remove it from active systems and, where feasible, from backups within normal cycles. Order/financial records may be kept as required by law. For account deletion(s), users are permitted to request deletion via in-site.
Complaints: Contact us first. You may also lodge a complaint with Jabatan Perlindungan Data Peribadi (JPDP).
Children / age gate: platehaus.my is not for children and not intended for persons under 18. We use reasonable measures to prevent under-age use and will delete/suppress such data if found.

10) Retention summary (quick view)

Record type	Standard retention
Orders/transactions & business records (incl. SSM ID)	7 years from completion
Disputes/investigations (incl. KYC/JPJ/evidence)	Duration of dispute + 7 years (or longer if legally required)
Analytics data	14 months (or nearest provider setting)
Server/security logs	90–365 days depending on log type
Encrypted backups	Up to 90 days on rolling overwrite schedules
No-order accounts	While account is active; delete on request

11) Third-party links

Our site may contain links to third-party websites. Their privacy practices are their own; please review their policies.

12) Change-of-purpose notice

If we intend to process your data for a new purpose that is incompatible with this Policy, we will notify you in advance and, where required, obtain your consent.

13) Changes to this policy

If we make material changes, we’ll email you and/or display an in-site notification/banner. We will date-stamp this page and, where required, request your re-consent.

14) Contact us

Questions or requests about privacy? Email: support@platehaus.my

15) Registration note

Where required, we will register as a Class of Data User with the JPDP and maintain such registration in accordance with the regulations.